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Return Policy
HAIPRO DISTRIBUTION INC. RETURN POLICY
1. Scope of Policy
This Return Policy (“Policy”) governs the return of food and beverage products (“Products”) purchased from HaiPro Distribution Inc. (“Company”), whether directly or through an authorized distributor or reseller. By purchasing Products from the Company, the purchaser (“Customer”) agrees to comply with the terms set forth herein.
This Return Policy (“Policy”) governs the return of food and beverage products (“Products”) purchased from HaiPro Distribution Inc. (“Company”), whether directly or through an authorized distributor or reseller. By purchasing Products from the Company, the purchaser (“Customer”) agrees to comply with the terms set forth herein.
2. Eligibility for Returns
2.1. Products may be returned only if they are in an unopened and original condition, with all factory seals intact, and within the applicable return period as specified herein.
2.2. Opened Products are not eligible for return. However, in cases where the Product is defective, contaminated, spoiled, or otherwise unfit for consumption, the Customer may submit a complaint to the Company pursuant to Section 5.
2.1. Products may be returned only if they are in an unopened and original condition, with all factory seals intact, and within the applicable return period as specified herein.
2.2. Opened Products are not eligible for return. However, in cases where the Product is defective, contaminated, spoiled, or otherwise unfit for consumption, the Customer may submit a complaint to the Company pursuant to Section 5.
3. Return Window
3.1. All return requests must be made within fifteen (15) days from the date of delivery. Requests received beyond this period shall be deemed invalid and will not be processed.
3.1. All return requests must be made within fifteen (15) days from the date of delivery. Requests received beyond this period shall be deemed invalid and will not be processed.
4. Return Process
4.1. To initiate a return, the Customer must submit a request via email to the Company’s designated customer service department, providing the following information:
• Order number and purchase date;
• Product details, including batch number and expiration date;
• Reason for the return;
• Photographic evidence (if applicable);
• Any other information reasonably requested by the Company.
4.2. Upon receipt of a valid return request, the Company will provide instructions regarding the return shipment of the Product. The Customer shall bear all costs associated with returning the Product unless otherwise determined by the Company.
4.3. The Company reserves the right to inspect returned Products before approving any refund, replacement, or credit.
4.1. To initiate a return, the Customer must submit a request via email to the Company’s designated customer service department, providing the following information:
• Order number and purchase date;
• Product details, including batch number and expiration date;
• Reason for the return;
• Photographic evidence (if applicable);
• Any other information reasonably requested by the Company.
4.2. Upon receipt of a valid return request, the Company will provide instructions regarding the return shipment of the Product. The Customer shall bear all costs associated with returning the Product unless otherwise determined by the Company.
4.3. The Company reserves the right to inspect returned Products before approving any refund, replacement, or credit.
5. Complaints and Refund Discretion
5.1. If a Product has been opened and the Customer claims it is defective, spoiled, or unfit for consumption, the Customer may submit a formal complaint within the return window, including
supporting evidence such as photographs, lot numbers, and detailed descriptions.
5.2. The Company shall, at its sole discretion, determine whether a refund, replacement, or credit will be issued for an opened Product. The Company’s decision in this regard shall be final and binding.
5.1. If a Product has been opened and the Customer claims it is defective, spoiled, or unfit for consumption, the Customer may submit a formal complaint within the return window, including
supporting evidence such as photographs, lot numbers, and detailed descriptions.
5.2. The Company shall, at its sole discretion, determine whether a refund, replacement, or credit will be issued for an opened Product. The Company’s decision in this regard shall be final and binding.
6. Exclusions
6.1. The following Products are not eligible for return or refund:
• Products that have been opened and do not meet the complaint criteria set forth in Section 5;
• Products returned in a condition inconsistent with their original state;
• Products damaged due to improper handling or storage by the Customer;
• Products purchased on final sale, marked as non-returnable, or otherwise designated as ineligible for return.
6.1. The following Products are not eligible for return or refund:
• Products that have been opened and do not meet the complaint criteria set forth in Section 5;
• Products returned in a condition inconsistent with their original state;
• Products damaged due to improper handling or storage by the Customer;
• Products purchased on final sale, marked as non-returnable, or otherwise designated as ineligible for return.
7. Refund and Credit Policy
7.1. Upon approval of a return request, refunds will be processed within ten (10) business days via the original payment method or in the form of store credit, at the Company’s discretion.
7.2. Shipping and handling fees are non-refundable, except where the return is due to an error by the Company.
7.1. Upon approval of a return request, refunds will be processed within ten (10) business days via the original payment method or in the form of store credit, at the Company’s discretion.
7.2. Shipping and handling fees are non-refundable, except where the return is due to an error by the Company.
8. Limitation of Liability
8.1. The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or consumption of its Products, except where prohibited by law.
8.2. The Customer acknowledges that return approvals, refund determinations, and replacements are made solely at the Company’s discretion and that the Company is under no obligation to
provide a refund or replacement except as explicitly stated in this Policy.
8.1. The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use or consumption of its Products, except where prohibited by law.
8.2. The Customer acknowledges that return approvals, refund determinations, and replacements are made solely at the Company’s discretion and that the Company is under no obligation to
provide a refund or replacement except as explicitly stated in this Policy.
9. Amendments and Modifications
9.1. The Company reserves the right to amend, modify, or terminate this Policy at any time without prior notice. Any changes shall be effective immediately upon posting on the Company’s official
website or other publicly accessible platforms.
9.1. The Company reserves the right to amend, modify, or terminate this Policy at any time without prior notice. Any changes shall be effective immediately upon posting on the Company’s official
website or other publicly accessible platforms.
10. Governing Law
10.1. This Policy shall be governed by and construed in accordance with the laws of the state in which the Company is incorporated. Any disputes arising under this Policy shall be resolved exclusively in the competent courts of such jurisdiction.
10.1. This Policy shall be governed by and construed in accordance with the laws of the state in which the Company is incorporated. Any disputes arising under this Policy shall be resolved exclusively in the competent courts of such jurisdiction.
11. Contact Information
For any questions or concerns regarding this Policy, Customers may contact HaiPro Distribution Inc. at:
HaiPro Distribution Inc.
returns@haipro.solutions
For any questions or concerns regarding this Policy, Customers may contact HaiPro Distribution Inc. at:
HaiPro Distribution Inc.
returns@haipro.solutions